AT & T and Spectrum Internet: Compare Two Major ISPs

Trying to find the right internet provider can be difficult. Especially if all companies emphasize only the good parts of the service. We’ve looked at two top internet providers, AT & T and Spectrum, and put together a complete overview for consumers like you. We are here to determine the Spectrum vs. AT & T Internet score. See all the strengths and weaknesses of each company, the features they offer, and take a peek at customer service. In this way you can determine the best company for you or your business.

Overview of AT & T and Spectrum

AT & T spectrum
JD power rating 5/5 3/5
Bundle with Satellite TV, telephone Cable TV, phone
Number of states served twenty one 43
Speed ​​range 5 Mbps to 940 Mbps. 100 Mbps to 940 Mbps
Internet type DSL, fiber cable
Data cap 1TB data limit No data limit
Price range $ 49.99 $ 49.99 * – $ 110
Contract period 1 year 1 year

customer service

Frankly, the Internet industry has a bad reputation for customer service. Whether it’s a false bill, going through the phone tree, a no-show technician, or a poor connection, dealing with an internet provider can be a nightmare. However, when you lose your connection, making a call is your only option. To minimize pain, we dig into third-party ratings from JD Power, Consumer Reports, and the American Satisfaction Index (ACSI) to assess the customer experience.

When it comes to the question of who provides the best customer service, AT & T or the Spectrum Internet, AT & T works better, but Spectrum continues to improve. ACSI’s 2019-2020 Telecommunications report shows that Spectrum’s customer satisfaction increased 7% year-on-year from 59 to 63, while AT & T decreased 1% from 69 to 68. The industry average for Internet service providers is 65. After all, both companies have a reputation for being rational and helpful when it comes to customer service. Your own experience depends on your local agent.

Speed ​​package

AT & T spectrum
JD power rating 5/5 3/5
Bundle with Satellite TV, telephone Cable TV, phone
Number of states served twenty one 43
Speed ​​range 5 Mbps to 940 Mbps. 100 Mbps to 940 Mbps
Internet type DSL, fiber cable
Data cap 1TB data limit No data limit
Price range $ 49.99 $ 49.99 * – $ 110
Contract period 1 year 1 year

The speed options available for both providers depend on where you live and the technology that exists nearby. AT & T offers both DSL and fiber optic internet, but they are rarely in the same area. Although its fiber network is widespread, AT & T fiber is only available with a limited amount of US zip code. To make sure your fiber network covers your area, see the live coverage map. In some locations, you are more likely to have access to AT & T’s DSL with multiple high speed layers. For example, residents of one state have the option of up to 100 Mbps, but some of their customers have access to higher or lower Mbps. AT & T pays the same price to all Internet customers for $ 49.99, so you pay the same price regardless of the speed you get with DSL or fiber.But you’ll be happy to know that AT & T has been ranked top in the reviews of top US DSL Internet companies.

Spectrum customers only have the option of cable internet. Speed ​​features vary by region, but customers can choose up to 940Mbps. Spectrum speeds are suitable for heavy internet users and large families. If you just email and browse the web, Spectrum’s plans are overkill. However, users who stream, download, and play online will appreciate the generous runway (especially because the starting price is the same as AT & T). Spectrum also combines these high speeds with unlimited data capacity to allow users to take full advantage of the speed provided without worrying about additional charges at the end of the month. If you feel that your current internet is slowing down lately, it’s a good idea to try some tips to speed up your internet.

Bundle option

One of the benefits of the AT & T bundle is that you don’t have to add a phone plan to get the best promotions. AT & T acquired DirecTV last year, and the merger opened the option to bundle Internet and TV services to save money. Reviews of the best TV providers have found DirecTV to be a fan favorite. Choose from impressive DVRs, great sports programming, and a 6-channel package. The TV / Internet bundle includes a free one-year HBO Max, and customers will receive a $ 300 AT & T Visa Reward card when ordered online. AT & T’s Fiber Internet Bundle also gives you unlimited data usage.

If you’re looking for a TV or internet service, Spectrum’s options aren’t that generous. Bundled only these two services will result in lower promotional prices. It doesn’t have many sign-on benefits, but it keeps things simple and easy. Customers do not need to set reminders when the free promotion ends, so they can renew or cancel. One of the most attractive bundle contracts is Triple Play Silver. It offers over 175 channels with internet and telephone services for $ 124.97 per month. This makes it a better test run option than AT & T, which all come with a one-year or two-year plan. Contracts for early termination and high fees.

So which one is better for me?

AT & T spectrum
JD power rating 5/5 3/5
Bundle with Satellite TV, telephone Cable TV, phone
Number of states served twenty one 43
Speed ​​range 5 Mbps to 940 Mbps. 100 Mbps to 940 Mbps
Internet type DSL, fiber cable
Data cap 1TB data limit No data limit
Price range $ 49.99 $ 49.99 * – $ 110
Contract period 1 year 1 year

How to compare internet companies

Start with availability

Neither may serve your address, so it’s quite likely that your choice isn’t Spectrum vs. AT & T Internet. The Federal Communications Commission (FCC) reports that 85% of US households have two or less Internet options. Large cable companies deliberately avoid competition where one provider may already be the dominant player. When you start searching for internet services, it is essential to first understand which provider will serve your address. You can check by connecting to your provider’s website or using an online resource such as Allconnect. Once you know which providers are optional, you can start comparing them.

Measure speed needs

When comparing internet providers, speed planning can be the most important point of comparison. To find out which plan is best for you, you need to measure the speed your household needs. The FCC reports that 39 Mbps is the median Internet speed at home. After consulting with a network expert and the FCC speed guide, we have created a tool to help you find the right baseline speed for your usage.

Internet Speed ​​Guide

AT & T spectrum
JD power rating 5/5 3/5
Bundle with Satellite TV, telephone Cable TV, phone
Number of states served twenty one 43
Speed ​​range 5 Mbps to 940 Mbps. 100 Mbps to 940 Mbps
Internet type DSL, fiber cable
Data cap 1TB data limit No data limit
Price range $ 49.99 $ 49.99 * – $ 110
Contract period 1 year 1 year

It is advisable to combine that speed with the appropriate data capacity. Light internet users don’t need more than 500GB of data. If your household uses the Internet for more demanding activities (games, file downloads, HD streaming, etc.), it’s better to use at least 1TB of monthly data.

Consider the price comprehensively

The best deal is not as easy as the lowest price. There are several factors to consider in the value of an Internet package. Fees and post-contract price increases are hidden aspects that can be costly in the future. We recommend that you read the contract carefully for small charges and the price of the plan after the contract ends.

Bundle opportunities can also add value. In many cases, you can save at least $ 10 for each bundled service, and most bundle promotions are exempt from equipment ($ 5 to $ 15 / month) and installation fees ($ 100 and above).

AT & T vs. Spectrum, who has the best internet service?

AT & T is great for customer service and bundling options, but Spectrum outperforms in service speed and reliability. But after all, Internet providers are very similar to each other. The best internet provider for you depends on your household’s preferred features such as speed, price, bundling opportunities, customer service, and equipment features. .. Neither AT & T nor Spectrum may be available in your area, so it’s a good idea to check the reviews of all of the top US providers and compare them directly to the largest US providers.

Do I need to buy my own router?

Networking experts recommend that most people buy their own router. Not only can you save on rental fees (usually $ 10 to $ 15 per month), but you can also improve the quality of your internet. It’s likely that all your neighbors are renting the same stock equipment as you, they all run on the same frequency and slow down all your internet traffic. Routers can be found at almost any price, but we recommend investing at least $ 70. We have found four wireless routers that are popular with all types of internet users.

What kind of internet connection do you have?

There are several different internet types, such as cable, DSL, fiber optics, and satellite. The best depends on what you value most from your provider. Cable Internet uses coaxial cable built into your neighborhood infrastructure. It’s the most popular type and you’ll probably find a fair speed at a reasonable price. DSLs use existing telephone lines and are generally less reliable, but more widely available. Fiber optic internet is the latest technology. Super fast and reliable, but with limited availability. Satellite Internet is available in all 50 states and in many remote locations. However, the speed is limited and the price is not competitive.

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